Supported Features
 If the plugin you're concerned with has an "eccenca Supported" icon on its homepage, then please file a ticket in our official support system: http://support.eccenca.com. Please file your ticket against the product you're using. For a problem with a eccenca CE system feature, use the eccenca CE Support Project, and so on. On the other hand, if you find an actual bug with the feature, you can go straight to the issue tracker listed on the feature homepage and file a bug there. So what does it take for a feature to be eccenca Supported? The feature must: still tbd... please contact us, if you are interested.. Unsupported Features
 If the feature in question does not have an "eccenca Supported" icon on its homepage, please do not file tickets in the eccenca Support system. We will not be able to answer them. However, you still have a few other ways to get help.
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